skip to Main Content
Event promo start leading

How to Stop Avoiding and Start Leading
A Three-Part Virtual Training
October 26, November 2 and 9, 2022,  9:00 a.m. – 10:30 a.m.

It’s estimated that employees spend almost three hours per week arguing. Those arguments amount to $359 billion in hours that are focused on conflict instead of on productivity. Marlene Chism says conflict is not the real problem: mismanagement is.

Join CWD Industry Expert, Marlene Chism, as she shares specific actions you can take to stop avoiding and start leading. Her three-part series is based on her book From Conflict to Courage, which was just selected as a top-ten in getabstract’s Learning Impact 2022 Book Award longlist of books that prepare leaders to learn and lead.

Participants will learn how to recognize the signs of mismanagement as well as the behaviors that need to change to reduce conflict. This three-part course is designed to help leaders

  • Redefine conflict
  • Build conflict capacity
  • Understand how identity shapes behavior
  • Grow responsible employees

Session 1
Why conflict is not the problem

Unresolved conflict is costly, and that’s why many leaders avoid conflict at all costs. But conflict is not the problem, mismanagement is.  In this 90-minute session participants will learn how to identify mismanagement, understand the three dysfunctional behaviors, and the three components necessary to build conflict capacity.

Session 2
Building Leadership Identity

Why do new leaders struggle even if they were a high performer in their previous role? Leadership Identity. Leadership identity always shapes leadership behavior. In this 90-minute session Marlene uncovers the three dysfunctional identities that contribute to unnecessary conflict. You’ll also learn how your narrative affects your leadership, understand the role of culture, and map out five steps to building a new leadership identity.

Session 3
Responsibility: The Recognition of Choice

One of the greatest powers you have as a leader is the power of choice, but you can’t make good choices if you don’t understand the distinction between decision and choice. You can’t make aligned choices if you don’t understand the balance between choice and responsibility. In this 90-minute session participants learn how to listen to language that indicates a lack of responsibility, why leaders need to model choice abundance, and how to stop advising and start coaching so that you grow responsible employees.

Earn HRCI and SHRM recertification credits!


This Program has been approved for 4.5 (HR General) recertification credits.

The use of this official seal confirms that this Activity has met HR Certification Institutes® (HRCI®) criteria for recertification credit pre-approval.

SHRM Recert Provider logo 2022

This program has been approved for 4.5 PDC’s.

OTC Center for Workforce Development is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

How to Register

1. Complete the Registration Form found on this page.

2. Pay Registration via credit card.

  • Zoom link will be provided to participants upon receipt of payment.
  • Registration is non-refundable unless course is canceled by OTC. Attendee substitution permitted with advance notice to OTC.
  • Companies may register up to 10 individuals at one time.
  • Credit card payment available for up to 10 registrations and includes a $3 convenience fee.
Back To Top