Core Objectives: IT Tech Support

Core Objectives addressed in this course:

  1. Assemble components based on customer requirements

  2. Build, configure and maintain PCs for end users

  3. Configure mobile devices

  4. Understand, install and configure printers

  5. Understand the basics of networking

  6. Properly and safely diagnose, resolve and document common hardware issues

  7. Apply hardware and network troubleshooting skills

  8. Understand the basics of virtualization

  9. Install, configure and maintain software for end users

  10. Understand the basics of security forensics

  11. Properly and safely diagnose, resolve and document common software issues

  12. Apply troubleshooting skills

  13. Provide appropriate customer support

  14. Understand the basics of scripting, desktop imaging and deployment

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