- Course Title
- Manage First Customer Service Program
- Course Code
- K. Lewis
As part of the ManageFirst Program® from the National Restaurant Association (NRA), this course will assure that you understand and demonstrate the customer service competencies most desired by the restaurant, hospitality, and food service industry. Taught by a certified ManageFirst Instructor using NRA-curriculum, it includes essential content plus learning activities, case studies, professional profiles, research topics, and more that support course objectives. All materials and the cost of the exam are included in the price of the course. 16 contact hours of instruction; 4 hours for course review, exam prep, and actual testing.
This is an online course.