Course Title
Manage First Customer Service Program
Course Code
K. Lewis

As part of the ManageFirst ProgramĀ® from the National Restaurant Association (NRA), this course will assure that you understand and demonstrate the customer service competencies most desired by the restaurant, hospitality, and food service industry. Taught by a certified ManageFirst Instructor using NRA-curriculum, it includes essential content plus learning activities, case studies, professional profiles, research topics, and more that support course objectives. All materials and the cost of the exam are included in the price of the course. 16 contact hours of instruction; 4 hours for course review, exam prep, and actual testing.

This is an online course.

Current Schedule

Beginning date
Ending date
Days of the week
Beginning time
Ending time
May 18
May 22
10:00 a.m.
3:00 p.m.

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